Returns, Refunds & Booking Cancellations

At Date Night Bahamas, we take care in preparing your gifts, deliveries, and experiences. Please review the terms below before purchasing or confirming a booking.

Booking confirmation and payment

Submitting a request does not confirm a reservation. We will review availability and send you the details and payment instructions.

For bookings requiring preparation, a 50% deposit is required to secure the agreed date. The remaining balance is due 48 hours before your booking. Bookings accepted within 48 hours require full payment upon confirmation.

Any different payment requirements from an experience provider will be disclosed before you pay.

If your balance is overdue, we will send a reminder stating the final payment deadline. If payment is not received by that deadline, we may cancel your booking. Payments will be refunded less any preparation already completed and nonrecoverable costs incurred for your booking. We will provide an itemized explanation of any deductions, without charging twice for the same cost.

Customer cancellations and date changes

Please send cancellation or date-change requests to romance@datenightbahamas.com, including your name, booking details, and requested date.

At least 72 hours before your booking: You may request a refund less completed preparation and nonrecoverable costs, or one date change subject to availability. Any additional costs will be explained before you agree to the change.

Less than 72 hours before your booking: Refunds and date changes depend on the preparation completed, items purchased, and supplier commitments. We will review what can be recovered and explain any refund, credit, or rescheduling options.

Personalized items, prepared food, fresh flowers, and other items already ordered or prepared specifically for you may involve nonrecoverable costs.

Experiences supplied by partners

Partner activities and experiences may have their own cancellation, rescheduling, weather, and no-show terms. We will share applicable terms before accepting payment. Any supplier deductions will be explained when reviewing your cancellation.

If Date Night Bahamas cancels a service we are responsible for providing, we will refund the undelivered portion. You may choose an available alternative date instead.

For partner cancellations, we will explain the provider’s available options. Nothing in this policy limits your applicable consumer rights.

Booking assistance fees

Booking assistance fees are separate from activity, dining, transport, and provider charges.

These fees are refundable before coordination work begins. If you cancel after work has begun, we will retain only the portion covering work already completed and explain the calculation.

Digital date night guides

Our digital guides cover the dates stated in each listing. Please check those dates before purchasing.

Once a guide has been delivered, we do not offer change-of-mind refunds. If your file is missing, inaccessible, faulty, or different from the guide purchased, contact us so we can restore access, replace the file, or provide an appropriate remedy.

Returns of physical products

You may request a change-of-mind return within 30 days of receiving an eligible item, for exchange or store credit.

Items must be unused, unworn, unopened where applicable, with tags and original packaging. Proof of purchase is required. Contact us for approval and return instructions before sending an item back.

Change-of-mind returns are not accepted for:

• Perishable goods, including strawberries and fresh flowers.

• Personalized or custom-made items.

• Opened intimate, hygiene, beauty, or personal-care products.

• Sale items or gift cards.

Approved change-of-mind returns qualify for an exchange or store credit rather than a monetary refund. Customers cover return costs unless the return concerns an error or fault for which we are responsible.

Damaged items and service concerns

Please inspect deliveries promptly. Contact us as soon as possible if an item is damaged, defective, or incorrect, and include photographs where possible.

For service concerns, please contact us within seven days so we can investigate and work toward an appropriate resolution. This requested reporting period does not limit your applicable consumer rights.

Return exclusions and change-of-mind conditions do not remove any rights or remedies available for defective, misdescribed, or incorrectly supplied goods or services.

Contact us

Date Night Bahamas
Email: romance@datenightbahamas.com
Phone: +1 242-818-8985